At TechSmart, we partner with a number of third-party companies to provide you with a robust and effective learning platform. We are committed to transparency about who these partners are and how we use their services. This page details our providers, what they are used for, and what data is utilized.
Our Privacy Policy, including our policies on data shared with third parties, can be found here.
AI & Large Language Model (LLM) Providers
This section details the services we use to power our AI-enhanced features. As per our privacy policy, no data shared with these providers is used for training their models, or used for advertising purposes.
| Provider / Service | Purpose | Data Utilized |
|---|---|---|
|
Google Gemini |
Powers AI chat (LLM inference) and image generation capabilities within student and teacher projects | User-submitted prompts. All prompts are processed in a way that prevents the provider from using them for model training. Student and teacher personal information is not shared. |
|
LangChain LangSmith |
Provides monitoring and analytics on the usage and performance of our AI features to help us improve the service. | AI Prompts and bot responses |
Analytics Services
These services help us understand how the TechSmart platform is used so we can identify issues and make improvements.
| Provider / Service | Purpose | Data Utilized |
|---|---|---|
|
Google Google Analytics |
Provides general platform usage analytics, helping us understand how our platform is used and how we can improve it. | Anonymized user interaction data, such as page views, clicks, and session duration. |
|
Microsoft Clarity |
Provides platform usage analytics, including heatmaps and bug session information, to help diagnose usability issues. | Anonymized user interaction data, including mouse movements, clicks, and scrolling behavior. |
| Datadog | Provides platform and infrastructure analytics and monitoring, to ensure platform uptime and reliability, and help diagnose infrastructure issues. | User interaction and platform performance data |
Support Services
These providers help us offer direct support to our teachers and manage support requests efficiently.
| Provider / Service | Purpose | Data Utilized |
|---|---|---|
| Chatlio | Provides a real-time chat widget for teachers to communicate directly with our live support team. | Teacher name, email, and the contents of the chat conversation. |
| Zendesk | A comprehensive system for tracking, managing, and resolving support requests. | Name, email address, and the details of their support request. |
Portfolio & Code Sharing
This section covers optional integrations that allow users to share their work outside of the TechSmart platform.
| Provider / Service | Purpose | Data Utilized |
|---|---|---|
| GitHub | Allows students and teachers to connect their TechSmart projects to a personal GitHub account to store their code or build a public portfolio. This is an optional feature that requires explicit user consent. | User's project codebase. Use of this feature is subject to GitHub's own terms and privacy policies. |
Authentication & Single Sign-On (SSO)
These services allow users to log in to TechSmart using their existing school or district accounts.
| Provider / Service | Purpose | Data Utilized |
|---|---|---|
| ClassLink | Enables secure login for students and teachers using their school's or district's existing ClassLink credentials. | Basic profile information required for authentication, as authorized by the user and their institution. |
| Clever | Enables secure login for students and teachers using their school's or district's existing Clever credentials. | Basic profile information required for authentication, as authorized by the user and their institution. |
| Enables secure login for students and teachers using their Google Account. | Basic profile information required for authentication, as authorized by the user and their institution. |
Platform & Infrastructure Services
These are the foundational services that our platform is built on.
| Provider / Service | Purpose | Data Utilized |
|---|---|---|
|
Amazon Amazon Web Services (AWS) |
Provides the core cloud computing infrastructure for our servers, databases, and data storage. | All platform data, including user account information, user-generated content, and course materials, is securely stored and processed on AWS infrastructure. |