Student with a TechSmart username AND a SSO provider
If a student had an existing TechSmart account (signed in using a username provided by TechSmart) and later linked their account to a SSO provider then the Reset Password option is available but will only reset the TechSmart password that students use to sign in directly to TechSmart.
To read more about the steps to Reset a Student Password click here.
Student with only a SSO provider
For students who only use a SSO provider (Classlink, Clever, Google) to sign in, the Reset Password option is not available because the password is not managed by TechSmart.
If a student is having problems signing in to their SSO provider please follow procedures suggested by your school or SSO provider.
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